Frequently Asked Questions (FAQ)

General Questions

1. What is Mr.Dukan?

Mr.Dukan is an online platform that connects wholesale clothing vendors with retailers and shop owners.

2. Does Mr.Dukan sell products directly?

No. Mr.Dukan is a B2B directory. All purchases, payments, and deliveries are managed directly between vendors and retailers.

3. Is Mr.Dukan free to use?

For retailers: Yes, browsing and contacting vendors is free. For vendors: Basic listings may be free, but premium listings and promotions may require payment.

For Vendors (Wholesalers/Manufacturers)

4. How do I register as a vendor?

Click on Vendor Registration, fill in your business details, and submit required documents (GST number, shop proof if applicable).

5. What kind of products can I list?

You can list all types of clothing — menswear, womenswear, kidswear, ethnic wear, sarees, kurtis, and accessories.

6. Can I upload product images?

Yes. High-quality images improve your chances of attracting retailers. Avoid watermarked or misleading images.

7. Do I have to pay to list my products?

Mr.Dukan offers both free basic listings and paid premium plans for better visibility.

8. How can I update or delete my products?

Vendors can log in to their dashboard and manage listings anytime.

For Retailers (Buyers/Shopkeepers)

9. How do I find vendors?

You can browse by category, city, or product type. Use filters to narrow your search.

10. How do I contact a vendor?

Each vendor profile includes their business details and contact info (phone, email). You can contact them directly.

11. Does Mr.Dukan guarantee product quality?

No. Mr.Dukan is a discovery platform. Retailers should verify vendors before placing orders.

12. Do I have to pay to browse?

No. Retailers can browse and contact vendors 100% free of charge.

Payments & Subscriptions

13. What payment methods are accepted for vendor subscriptions?

We support online payments via UPI, credit/debit cards, and net banking.

14. Can I get a refund if I cancel my subscription?

No, subscription fees are non-refundable once activated. Refunds are only allowed in limited cases like duplicate charges or service errors (see Refund Policy).

15. Will my subscription auto-renew?

Yes, if you choose auto-renewal. You can turn this off anytime from your account settings.

Support

16. How can I reach Mr.Dukan support?

Email: support@Mr.Dukan.com Phone: +91 9509353945
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